Name: Rita Sanoto
Nationality:                            Motswana
Marital Status:                       Married
Number of Children:              Three (3)
Address:                                P O Box 201172
                                              Gaborone
Identity No.:                          609926208

EDUCATION

Primary School Leaving Exam.  -           St. Theresa’s Primary School
Junior Certificate                                  -  Lobatse Senior Secondary School

1. Typing – Elementary Certificate
2. English Language (NCE) Elementary
3. Receptionist/Telephonist Certificate
4. Basic Computing Certificate
5. Advanced WordPerfect Certificate
6. Public Relations for Receptionist Certificate

Introduction/Objectives

• Precise role of the Receptionist/Telephonist in the company.
• Control of the reception area.
• Communications – asset or liability.
• Telephone – asset or liability.
• Using the telephone.
• Telephone behaviour.
• Public Relations
• Grooming an appearance
• Case studies and role party

7. Customer Relations Certificate

8. Academy of Learning                -           General Secretary Career Diploma

Subjects                                                          Progress (%)

9.  Gaborone Technical College     -           Word Processing + Spreadsheets
                                                                        (Microsoft Word + Excel) 40 hrs         
                                                                                                                                   

WORK EXPERIENCE

Previous Employment

1986 to 1989

Receptionist/Telephonist & Clerk

1. Attending the switchboard and clients, also doing all the general office work.

1989 to 1995

Extas Electronics and Computer Technology

Secretary/Receptionist

1. Received and made telephone calls on behalf of the public, clients and Senior Management.
2. Fielding all telephone queries, sales and technical enquiries to relevant departments.
3. Assisting with basic secretarial duties
4. Booking transport/accommodation and airline reservations.
5. Fixing appointments for the Executive Director in both Microsoft outlook and the diary.

Present Employment

1995 to-date

Executive Secretary

Botswana Institute for Development Policy Analysis
Private Bag BR-29

Tel. No.:  (+267)  37 17 50
Fax No.:  (+267)  37 17 48

1. Types standard letters, screens telephone calls, appointments and takes messages.
2. Operates switchboard and all office machinery, updates the Institute’s central database and maintains filing systems.
3. Receives and directs mail.
4. Assist with logistics for meetings and conferences.
5. Responsible for purchase of stock of teas, stamps, etc.
6. Other tasks delegated by the Executive Director.
7. Arranges and prepare for BIDPA Board Meetings
8. Maintains the Institute Filing System

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